Update - Our investigations will continue into tomorrow, as we are now communicating with the PEX team to help track down the source of this issue. Please note that many users who are already connected to PEX are not seeing any issues, this only affect those attempting to connect for the first time and a small number of connections that are expired and trying to re-authenticate.
Jul 11, 2025 - 01:44 UTC
Investigating - We have discovered an issue that has been preventing users from authenticating (or re-authenticating) with PEX. The team are beginning their investigations.
Jul 10, 2025 - 18:35 UTC
Full System
Major Outage
90 days ago
57.1
% uptime
Today
API
Operational
90 days ago
99.93
% uptime
Today
Payment Processing
Operational
90 days ago
99.97
% uptime
Today
Bill Pay
Operational
90 days ago
100.0
% uptime
Today
Accounting
Partial Outage
90 days ago
98.72
% uptime
Today
Bank Integration
Operational
90 days ago
100.0
% uptime
Today
Plaid
Operational
90 days ago
100.0
% uptime
Today
Finicity
Operational
90 days ago
100.0
% uptime
Today
Reports
Operational
90 days ago
99.64
% uptime
Today
Web Builder
Operational
90 days ago
100.0
% uptime
Today
Payroll (Gusto)
Operational
90 days ago
100.0
% uptime
Today
My Aplos
Operational
90 days ago
100.0
% uptime
Today
Communication
Operational
90 days ago
100.0
% uptime
Today
Bulk Texting
Operational
90 days ago
100.0
% uptime
Today
Email Campaigns
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 13, 2025
No incidents reported today.
Jul 12, 2025
No incidents reported.
Jul 11, 2025
Unresolved incident: Users are unable to authenticate with PEX.
Resolved -
As of ~6:30pm PT, all Transaction-line Tags that were created before this incident began have been restored.
Jul 4, 02:48 UTC
Monitoring -
The team has discovered the cause of the Transaction-line Tags being removed, and applied a fix to prevent it from happening again. Any transaction with lines containing tags applied before ~8:20am PT on 07/03/2025 will be restored. Tags applied after that time today may have lost their lines' associations with those tags and will need re-applied.
Jul 3, 23:54 UTC
Update -
We have learned that even Transactions created today are losing their assigned Tags. The team is still investigating for the source of the issue.
Jul 3, 20:47 UTC
Investigating -
The team are aware of this issue and actively investigating.
Jul 3, 18:26 UTC